Frequently Asked Questions
Below we've added some questions and answers which we often have to deal with. If you have a question that is not covered here, please contact us..
Payments depend upon the timeframe for renting our property. For a vacation start day over 270 days Payment 1 - £200 non-refundable booking deposit (this becomes the refundable security deposit on Payment 3) within 3 working days of the date of the initial booking. Failure to pay the deposit within this period (without prior consent from the Owner) will result in your booking being cancelled. Payment 2 - 25% of the total booking amount paid 270 days of your stay (the date will be sent to you). Payment 3 - 75% of the booking amount paid 90 days before your stay (again the date will have been specified when a quote was given).
If the booking is made within 90 days of arrival at Florida Delight, then full payment must be made at the time of booking.
Payments can be made either via Paypal or directly into our English / American bank account(s), details of which we provide via email.
We realise that ‘events happen in life’ which mean that your travel plans / vacation has to change and we deal with these on a sympathetic basis. Please inform us asap of any changes that will affect your holiday. It is often quite difficult to fill time periods at short notice and therefore we use the following Currently we apply the following charges: •More than 270 days - Non-refundable booking deposit. •270 - 90 days - 50% of rental charge •90 days or less - 100% of rental charge. We have remarketed booked vacation time for vacationers who have had to cancel and any monies from sales we have re-imbursed our guests to offset their rental paid. For the few that have had to cancel this has meant virtually a full refund. WE WOULD ALWAYS RECOMMEND TAKING OUT TRAVEL INSURANCE ALSO TO COVER ANY SHORTFALLS.
You will be given your check-in details, from us via email, 2 weeks before your arrival date.
The prices quoted are subject to change. However, the rental price for the vacation home is fully guaranteed once the deposit has been paid and the acknowledgement/receipt has been issued by the Owner.
The refundable deposit will be scheduled to be refunded within 28 days after Guests have departed from the villa.
No. If pool heating is required, this should be requested at the time of booking. An additional charge will be levied and must be paid for when settling the final balance. If not initially requested but subsequently heating is required, the Management Company charges an additional fee of £10/$15 to switch the heating on and £10/$15 to switch it off at the end of the stay, to cover their ‘operational costs’. Pool heat varies for the time of the year December and January = $30 / night November and February = $25 / night October and March = $20 / night September and April = $10 / night. Note: we do not do separate Spa / Jacuzzi heating it is all part of the same pricing. What temperature can I expect? - Pool Heat is set at 87oF and Spa / Jacuzzi temperature to 102oF. Pool heating (and therefore Spa) is set on a timer from 7.00am until 9.00pm (14 hours a day).
The vacation home is available after 4:00 pm (local time) on the day of arrival and must be vacated by 11:00 am (local time) on the day of departure.
This would be at the Owners’ discretion and dependant on back to back bookings.
You will be given your check-in details, from us, via email 2 weeks before your arrival date.
We have a Management company who are based in Orlando and local to the villa. Their contact details are available in the folder of Information for Guests which is located in the villa. We ALWAYS try to contact vacationers within 48 hours of arrival to check that all is well.
Yes. Every bathroom is made up with towels upon your arrival. There is also a cupboard, located in the upstairs landing area, in which a good supply of additional towels is stored. Towels can always be washed using the in-villa laundry facilities.
The villa has a washing machine, tumble dryer, an iron and ironing board.
Yes, all five bathrooms have a hairdryer for guests to use during their stay.
Yes. If requested in advance, the Management Company will install stair gates and put up a cot. There is also a lightweight baby stroller and a high chair. Upon arrival at the villa all guests will have the safety fence in place in front of the outside pool. Groups without young children can take the safety fence down during their stay but for those groups with young children the fence must stay in place for their protection.
No, we don’t have a BBQ for use at the villa. However, should you want the use of one during your stay we can organise one for you to hire (cost approximately $68 / week - tax included). If you hire a BBQ it will be delivered to you with a full bottle of gas and utensils. Floridian law forbids the use of a BBQ within the screened pool enclosure; it must be positioned outside of the screened enclosure away from the house. Any damage to the house or the pool screen caused by use of the BBQ will be chargeable, and deducted from your security deposit.
Yes, the pool, which is available to any guest staying on Watersong, is heated from the beginning of December until early April.